Accessibility Statement — Charlton Commercial Waste Services
Accessibility Statement for Commercial Waste Charlton
This Accessibility Statement describes the measures Commercial Waste Charlton has taken to improve access to our services and information across the Charlton area. We aim to make our content usable by everyone, including people with sensory, cognitive, and motor impairments. Our commitment applies to company-owned digital services and to our off-site operations in and around Charlton.
We follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level to ensure that our site and digital resources meet widely accepted accessibility standards. Compliance is assessed regularly and informed by both automated testing tools and manual checks with assistive technologies.
Our approach to Charlton commercial waste services is centred on inclusive design: we prioritise clear content structure, predictable navigation, and functional alternatives to visual or auditory information so that all users can access the information they need about waste collection, recycling options and service schedules.
We provide support for screen readers and assistive technologies. Content is labelled semantically with headings, lists and landmarks so screen-reader users can navigate quickly. We test with popular screen readers and follow ARIA best practices to ensure compatibility with commonly used tools.
Keyboard navigation is supported across our interfaces. You can access interactive controls, forms and menus using the keyboard alone. Focus indicators are visible and sequential, and we avoid keyboard traps so that users can tab through content reliably when managing commercial waste in Charlton.
Our visual design choices aim for high contrast and readable typography. We avoid conveying meaning by colour alone and use clear labels and descriptive link text. Images used to explain services include text alternatives and captions where useful.
To support a broad range of needs we provide:
- WCAG 2.1 AA conformance goals and regular accessibility testing;
- enhanced screen-reader support with semantic HTML and ARIA where needed;
- robust keyboard navigation and visible focus states;
- clear, plain-language content suitable for diverse audiences across Charlton;
- alt text for images and transcripts for essential audio information.
We recognise that accessibility is an ongoing process. When we become aware of barriers—whether digital or physical—we prioritise fixes and provide reasonable alternatives as soon as possible. We also maintain internal training so our teams understand inclusive practices when delivering commercial waste services in the Charlton neighbourhood.
If you encounter an accessibility issue, please contact our accessibility team to request information or support in an alternative format. You can use the accessibility request form on this site or ask a member of staff for assistance. Describe the content, feature or service you need, the format you require (for example: large print, plain text, audio, or a screen-reader-friendly file) and any relevant details about the problem encountered.
Reporting and next steps
When you report an issue, we will:
- acknowledge your request and provide a response timeline;
- work to provide the requested information or an accessible alternative;
- log issues to inform future updates and reduce repeat barriers in our Charlton commercial waste offerings.
Limitations and exceptions
Some legacy documents, third-party content, or older interactive tools may not fully meet WCAG 2.1 AA immediately. In those cases we will offer a practical alternative. We review third-party suppliers for accessibility and expect them to meet our standards for Charlton-area services.
Updates to this statement: We review this statement periodically and update it as we make improvements. If you need an earlier or alternate version of this statement, please request it through the accessibility contact channel.
Thank you for helping us make Commercial Waste Charlton more inclusive. Your reports and questions guide our improvements and help ensure that our services are accessible to everyone in the Charlton community.
